Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our platform. As a UK-based online gaming operator, we are committed to transparency regarding data collection and processing in accordance with UK data protection laws and gaming regulations. By using our services, you consent to the use of cookies as described in this policy.
1. What Are Cookies
Cookies are small text files that are placed on your device when you visit our website. They contain information that is transferred to your device's hard drive and help us recognise your device during subsequent visits. Cookies enable us to store your preferences, enhance your gaming experience, and provide personalised content tailored to your interests.
Similar technologies include web beacons, pixel tags, and local storage objects that serve comparable functions to cookies. These technologies work together to collect information about how you interact with our platform, including pages visited, games played, and time spent on various sections of our site.
2. Types of Cookies We Use
We employ various categories of cookies to ensure optimal functionality and user experience on our gaming platform:
- Essential cookies that are necessary for basic site functionality and security
- Performance cookies that collect anonymous information about site usage and help us improve our services
- Functionality cookies that remember your preferences and personalise your experience
- Targeting cookies that deliver relevant advertisements and promotional content
- Gaming-specific cookies that track game sessions, betting history, and account balances
- Analytics cookies that help us understand player behaviour and platform performance
3. Purpose and Functionality
Our cookies serve multiple purposes essential for operating a secure and engaging online gaming environment. They authenticate your identity during login sessions, maintain your account security, and remember your gaming preferences including favourite games, betting limits, and display settings.
Performance monitoring cookies help us identify technical issues, optimise loading times, and ensure fair gaming experiences. We also use cookies to comply with UK gambling regulations by monitoring responsible gaming indicators, tracking session durations, and implementing mandatory cooling-off periods when required.
Marketing cookies enable us to present relevant bonus offers, tournament invitations, and promotional content based on your gaming history and preferences. These cookies also help us measure the effectiveness of our advertising campaigns and affiliate partnerships.
4. Third-Party Cookies
We work with trusted third-party service providers who may place cookies on your device to deliver specific services. These partners include payment processors, game developers, customer support platforms, and analytics providers. All third-party cookies are governed by their respective privacy policies and our contractual agreements.
Social media cookies from platforms like Facebook, Twitter, and YouTube may be present if you interact with our social content or share gaming achievements. Advertising networks may also place cookies to deliver targeted promotions across other websites you visit.
We regularly audit our third-party relationships to ensure compliance with UK data protection standards and only work with providers who maintain equivalent security and privacy protections.
5. Cookie Duration and Storage
Cookies are classified by duration into two main categories: session cookies and persistent cookies. Session cookies are temporary and automatically deleted when you close your browser, while persistent cookies remain on your device for predetermined periods or until manually deleted.
Essential gaming cookies typically persist for the duration of your gaming session or up to 30 days to maintain account security. Preference cookies may remain active for up to 12 months to remember your settings. Marketing cookies generally expire after 90 days but may be refreshed during subsequent visits.
- Session cookies: Deleted when browser closes
- Authentication cookies: 30 days maximum
- Preference cookies: Up to 12 months
- Marketing cookies: Typically 90 days
- Analytics cookies: 24 months maximum
6. Managing Your Cookie Preferences
You have control over cookie usage and can modify your preferences at any time through your account settings or browser configuration. Our cookie management tool allows you to accept or decline specific cookie categories while maintaining essential functionality required for secure gaming.
Please note that disabling certain cookies may impact your gaming experience, including the inability to save preferences, access account features, or receive personalised recommendations. Essential cookies cannot be disabled as they are necessary for basic platform operation and regulatory compliance.
To access cookie settings, visit your account dashboard and select "Privacy Settings" or use the cookie banner that appears during your first visit. Changes to cookie preferences take effect immediately and apply to future browsing sessions.
7. Browser-Specific Instructions
Most web browsers automatically accept cookies, but you can modify these settings to decline cookies or receive notifications before they are placed. Here are instructions for popular browsers:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
- Internet Explorer: Tools > Internet Options > Privacy tab
Mobile users can adjust cookie settings through their device's browser settings or our mobile application preferences. Remember that blocking all cookies may prevent proper site functionality and compromise your gaming experience.
8. Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. We will notify registered users of significant changes through email notifications or prominent website announcements. The effective date of the current policy is displayed at the top of this document.
For questions about our cookie usage, data processing practices, or to exercise your rights under UK data protection laws, please contact our Data Protection Officer through the contact methods provided in our main Privacy Policy. We are committed to addressing your concerns promptly and transparently.
UK residents have specific rights regarding personal data processing, including the right to access, rectify, or delete information collected through cookies, subject to legal and regulatory requirements governing online gaming operations.